We’re committed to respecting and protecting your privacy.

This Privacy Policy explains when and why we collect personal information about our website visitors, customers and people who contact or interact with us, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

How do we collect personal information about you?

  1. You can navigate our web page without disclosing private information. We obtain personal information about you when you voluntarily submit information directly to us or our website, for example when you:

    • You register to use the site
    • Create an account on our site
    • Provide feedback or reviews on our products or site
    • Register for our newsletter
    • Participate in one of our surveys or promotions
    • Interact with us on our social media sites
    • Interact with us on our Live chat

    If you decide to purchase from us and use payment card or for a payment authorisation we may collect payment card information and personal details as your name, date of birth and invoicing and delivery address.

    The information we collect will be used:

    i. To process, dispatch and ship orders.

    ii. To notify you about order status.

    iii. To manage your account – Payments.

    We also obtain personal information relating to you using automated technical means when you visit our website. The information collected is strictly for legitimate use and will aid in serving you better. For any marketing purpose explicit consent will be requested and communication will strictly be permission based.

What type of personal information do we collect?

The information we collect through our website using automated technical means includes: the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, identification number, online identifier and location data. We also collect information about your website visit including which website pages are accessed, page response times and length of visits to pages.

You can navigate our web page without disclosing private information. However if you decide to register in our web page you will be required to provide personal information as your name, address, date of birth, telephone number and email address.

If you decide to purchase from us and use payment card or for a payment authorisation we may collect payment card information.

The information we collect will be used:

i. To process, dispatch and ship orders.

ii. To notify you about order status.

iii. To inform you about special promotions.

iv. To ask you for feedback on our web page and social media pages.

v. To manage your account – Payments.

vi. To improve and administer this website ( i.e. Monitoring of traffic, purchasing patterns.)

We would like to regularly update about promotions, new products, decoration trends and improvements to this web site.

How do we use your personal information ?

  1. We may use the information that you directly provide to us in the following ways:

    ● We may use your personal information for the purpose of carrying out our obligations arising from any online sale entered into by you and us such as providing you with products you have purchased. Our legal basis for this use is that it is necessary for the performance of a contract to which you are party.

    ● We may use your personal information to provide you with information, you have requested from us, respond to enquiries or requests from you, communicate with you in relation to those enquiries or requests and arranging deliveries and collection to and from your delivery address by our delivery company. Our legal basis for this use is our legitimate interests, namely carrying out activities in the course of our business in response to customer enquiries or requests.

    ● We may use your personal information to provide you with information regarding similar goods and services to those you have already enquired about or purchased. Our legal basis for this use is our legitimate interests, namely the ongoing marketing of our goods and services to individuals with whom we have an existing relationship in connection with our goods and services and/or who have expressed an interest in those goods and services.

    ● Where you have entered into a contract with us or we have provided you with services, we may use your personal information to ask for your feedback about the services we have provided to you. Our legal basis for this use is our legitimate interests, namely evaluating and where necessary improving the quality of our service provision with a view to promoting the success of our business and positive customer relationships.

    ● Where you are a party to an existing contract with us or regularly enter into contracts with us for our goods and services, we may use your personal information to notify you of changes to the terms and conditions of our services. Our legal basis for this use is our legitimate interests, namely the administration and management of our business contracts and relationships.

    ● We may use your personal information to send you marketing communications, if you have chosen to receive these. These may include information about industry insights, the current property market, promotions or offers. Our legal basis for this use is consent.

    ● We may use your personal information to verify your identity. Our legal basis for this use is compliance with a legal obligation to which we are subject and / or our legitimate interests, namely ensuring the security of our systems, network and information and those of third parties.

    We do not provide personal data to any third parties except where necessary to fulfil orders. Any subcontractors with whom we may share personal data have contractual obligations to meet our safeguarding requirements. We may also share personal data with relevant authorities where required by law but only to the extent required.

    We may use the information that we automatically collect using technical means through our website to:

    ● Administer our site and for troubleshooting, testing, research and statistical purposes. We use Google Analytics, a third-party website monitoring tool. Our legal basis for this is our legitimate interests, namely monitoring the use of our software and IT systems, improving our website.

    ● Measure or understand the effectiveness of our own advertising activity Our legal basis for this use is our legitimate interests, namely improving the relevancy of our advertising.

    ● Measure or understand the effectiveness of our marketing emails. Our legal basis for this use is consent.

    ● Measure or understand the effectiveness of our live chat functionality on the website. Our legal basis for this use is our legitimate interests, namely improving the way we serve visitor’s request on our website.

    This automated collection of information may involve the use of cookies. Please see our Cookies Policy below for further detail.

    We may analyse the personal information we collect directly from you and obtain using automated technical means to create a profile of your interests and preferences so that we can contact you with information relevant to you (if you have chosen to receive marketing communications from us).

    We may also use any of your personal information that we collect from you directly where necessary to detect and reduce fraud and credit risk. These sources include publicly accessible sources. Our legal basis for this use of your personal information is our legitimate interests in preventing our business being subject to fraud or credit risk.

Security precautions in place to protect your information

We take appropriate technical and organisational precautions to secure your personal information and prevent its loss, misuse or alteration. All information you provide to us is stored on our secure servers. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

The transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and for this reason we cannot guarantee the security of data sent between us over the internet.

Any personal data breach will be reported within 72 hours of us becoming aware of it.

Use of Cookies

Like many other websites, our website uses cookies. ‘Cookies’ are small pieces of data sent from our website to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns.

Cookies allow us to provide important site functionality so you don’t have to re-enter lots of information. They also allow us to remember what links and pages you have been or viewed during a session. This helps us deliver a better, more personalised service to you.